---
title: How to Reset Your MasterConcept Password
description: If you have forgotten your password or want to change it for security reasons, you can reset it in a few minutes. This article walks you through resetting your password from the login screen and updating it from inside your account settings.
---
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# How to Reset Your MasterConcept Password
## If you have forgotten your password or want to change it for security reasons, you can reset it in a few minutes. This article walks you through resetting your password from the login screen and updating it from inside your account settings.
How to Reset Your MasterConcept Password
**Category:** Account & Security **Article ID:** KB-1042 **Last Updated:** September 17, 2026 **Applies to:** MasterConcept Web App, MasterConcept Mobile (iOS & Android)
---
Overview
If you have forgotten your password or want to change it for security reasons, you can reset it in a few minutes. This article walks you through resetting your password from the login screen and updating it from inside your account settings.
Before You Start
- Make sure you have access to the email address linked to your MasterConcept account.
- Reset links expire after 30 minutes for security reasons.
- If your organization uses single sign-on (SSO), password resets are managed by your IT administrator. See [Signing in with SSO](https://file+.vscode-resource.vscode-cdn.net/home/jlindsay/apps/WorkProjects/sample-kb-article-resetting-password.md?hsLang=en) instead.
Reset a Forgotten Password
1. Go to the MasterConcept login page and select **Forgot password?** below the sign-in fields.
2. Enter the email address associated with your account and select **Send reset link**.
3. Check your inbox for an email from `no-reply@masterconcept.com`. If you don't see it within a few minutes, check your spam or junk folder.
4. Open the email and select **Reset my password**.
5. Enter a new password that meets the requirements below, then confirm it.
6. Select **Save password**. You'll be redirected to the login screen to sign in with your new credentials.
Change Your Password While Signed In
1. Select your profile icon in the top-right corner and choose **Settings**.
2. Open the **Security** tab.
3. Under **Password**, select **Change password**.
4. Enter your current password, then your new password twice.
5. Select **Update password**.
Password Requirements
Your password must:
- Be at least 12 characters long
- Include at least one uppercase and one lowercase letter
- Include at least one number
- Include at least one special character (for example: `! @ # $ %`)
- Not match any of your last 5 passwords
Troubleshooting
**I didn't receive the reset email.** Confirm you entered the correct email address and check your spam folder. Corporate mail filters can delay delivery by a few minutes. If it still hasn't arrived, contact your administrator to verify the email on file.
**My reset link says it has expired.** Reset links are valid for 30 minutes. Return to the login page and request a new link.
**I get an "invalid password" error.** Your new password likely fails one of the requirements above, or it matches a recently used password. Try a different combination.
Related Articles
- Enabling two-factor authentication
- Signing in with SSO
- Managing active sessions and devices
---
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